Our agents set appointments or generate leads by first identifying whether the contact is a realistic prospect for your company. If the contact is qualified, we then schedule the prospect for a face-to-face or telephone appointment at a designated time.
With our market research and customer feedback surveys, we can help you identify what is making your current customers happy and more importantly, why they aren’t. This can give you valuable insights on the best course of action to help you attract and keep more customers.
With 13 years experience in lead acquisition and direct response sales, Optimum Clix has a proven track record of being able to close leads at a higher average conversion rate than other call centers, with an above average yield per conversion for our clients.
More than 90% of our contacts are related to sales acquisition. Even in a customer care or technical services environment we capitalize on opportunities to upsell or cross-sell our partners’ products and services.
Our customer acquisition professionals are recruited and screened to possess a sales aptitude, and trained to handle virtually any type of inbound hard- or soft-sell sales call. Whether we’re processing catalog orders, selling communication services, taking credit card applications or any other product or service, we embody a sales performance-based culture. We are not your typical script-driven order taking call center; we embrace the natural dialogue and relationship skills necessary to turn every contact opportunity into a sale.
Lead Generation and Qualification
Call center lead generation and qualification requires well-designed program stimuli and tactics, as well as strong agent lead qualification and closing skills. Mextex offers lead generation programs specifically targeted to your industry and offers 24/7 lead qualification, live call transfers, Internet chat, e-mail and more.
Reservations and Appointment Setting
Optimum Clix will handle your inbound calls with a positive, upbeat disposition that will leave your customers knowing they have made the right choice and looking forward to their upcoming appointment or reservation. We leverage our same soft sales skills training and sales skill set to allow us to consistently exceed our client expectations on conversions.
Outbound contacts both phone and e-mail, when handled within the confines of privacy laws and regulations can be very effective vehicles for gathering customer information, bringing awareness to discounts or promotions, and serving as a proactive retention tool for valued customers.
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